- Proactively engage business functions to identify, categorize, analyze, and prioritize business requirements. - Actively consult and optimize business process across Market Place functions. - Document as-is and to-be process and map with technology diagram, functional capabilities. - Create business case and propose solution design. - Work with architect and developer to complete final design. - Work with QA to build test plan and test scenarios, participate in functional, integration and user acceptance testing. - Lead user’s manual design and guide key business users during UAT. - Act as primary support contact during stabilizations. - Review with business functions and drive user satisfaction. - Maintain documentations on the knowledge base site. - Balance business needs and technology capacity and capabilities.